A 99.9% Server Uptime
Our cloud website hosting platform is based on a dependable, world–class hardware configuration and a significantly modified Linux distribution. This is why, irrespective of what your site is, or how many visitors you have, or even in case there is a distributed denial–of–service attack, our hosting servers will stay up and running and your websites will remain online.
Our cloud website hosting service plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also built our own internal network in all our datacenters. Everything is based on top–hole hardware elements supplied by Juniper. And on every router, we’ve configured a firewall with an advanced set of rules in an effort to sift out all fishy requests.
As a result, in all our data centers – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it’s your hard–earned cash at stake, you can’t feel truly secure. This is why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you do not feel pleased with our hosting service or if you have to use a bit more powerful web hosting solution, such as a Linux VPS servers or a Linux dedicated service – you will get a full refund, without hidden costs or reimbursement taxes.
24/7 Technical Support
If you have a web hosting firm, your tech support engineers are of chief importance. Because of this, we’ve carefully picked a very trained team of support engineers, each with lots of years of practice behind his back. With their help, we offer 24x7 support with all our hosting plans.
And not just that, our company offers a 1–hour response time guarantee. All customer service requests are replied to in less than 60 minutes and our average ticket response time is less than twenty minutes!