The customer support that you'll receive from your cloud website hosting provider is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical issue with an existing account. Timely and clear info regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine web hosting provider not from a reseller. When you acquire a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is very likely that you will wait for a couple of days to have a response to any kind of question, thus your web sites may remain offline for quite some time. In comparison, a provider that provides various options for communication and has a tech support crew that is available at any time can assist you right away and help you decrease or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our cloud website hosting services come with 24/7 support and several means of communication. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live representative, so as to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up getting a service that you cannot use effectively. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires additional analysis. In contrast to the vast majority of providers out there, we reply to all of the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be used day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you obtain a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and general questions. Our representatives can help you select the ideal package or supply you with details about our servers, in order to verify if the system requirements for your sites are met. If you are an active client, you also have the option to get in touch with us through email or via our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that whenever you use these two methods of communication, you'll get a response within no more than an hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other companies, even large ones, you're able to compare the response time as it usually takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we provide comes with 24/7 customer and tech support, which means that in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we supply different methods of communication - telephone support with a couple of local numbers around the world, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters because it is easier to track what's going on. The maximum warranted reply time for all the emails and tickets is an hour, yet it hardly ever takes that long to receive assistance. In case you obtain the Managed Services upgrade that we offer, our administrators will also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive well-timed support in general, let alone if you run an entire server, that's why every single dedicated server that we offer comes with 24/7 support with one-hour reply time guarantee whatever the problem. This service is absolutely free for all of the issues with your server or the software that was installed from our admins during the setup, therefore you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you could send an e-mail message, and the actual response time for either of these rarely exceeds thirty minutes because we have administrators available 24x7x365. In case you require general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on three continents or you can employ our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you can include to your server plan from your billing Control Panel.