Though this isn't the keyaspect for you to identify a trustworthy cloud website hosting supplier from a bad one and a reseller from an actual supplier, the option to call and communicate with a live person is an indicator that you are not dealing with a one-person firm and that you will be able to reach someone when you need assistance. The phone support for web hosting services may range from common to professional, thus the problems that can be resolved through a call differ based on the supplier. Generally, these matters are more basic and feature billing or first level technical issues as more difficult tasks often require a support ticket where both you and the sysadmins can follow the proceedings with a specific situation. Nevertheless, being able to call your service provider will save you a lot of time and efforts for the countless small issues which will eventually appear when you manage your hosting account.
Phone Support in Cloud Website Hosting
If you decide to employ one of our cloud website hosting service, you will be able to get in touch with our customer support team over the phone for 14 hours per day. We can assist you in choosing the proper package for your web sites as we believe that it is better to discuss such issues with a live person. In case you already have an account, we're able to help you with your sales/billing questions and / or general issues, even with some tech situations which don't need a lot of time or escalation to an administrator as it will be more convenient to open a ticket for time-consuming troubles in order to have all the correspondence in one place. We have telephone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be somebody to assist you when you have any queries about the semi-dedicated server plans that we offer. Whether you would like to know more about the plans, you have some billing issue or some general problem, you can just give us a call. Though some more technical matters could need a support ticket so as to give time to our tech support team to investigate, we'll help you with countless technical questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the U.S.A., Great Britain and Australia, we have local telephone lines in these countries as well. In case you're in another country, we also have an international number where you'll be able to contact us.