Should you ever face a problem with your site and be incapable of handling it, ask the respective web hosting provider’s client service staff to help you get the site back online. A timely resolution would be the best-case scenario, but lots of companies answer within twenty four hours or even more, all the more so if you are doing business with a hosting reseller. Even if the problem can be swiftly sorted out, your website may not work satisfactorily or may not be available whatsoever for an extended time period, so you may lose potential customers because it’s highly unlikely that anyone will be dying to revisit an inoperational site. With that being said, you have to make sure not only that you can reach your hosting company, but also that they can respond and assist you in a well-timed fashion. If a software app update does not proceed smoothly or if you erase something unintentionally, for instance, the site must be restored speedily so as to prevent protracted unreachability.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting service come with a sixty-minute response guarantee, which suggests that irrespective of what enquiry or predicament you might have, we will always be there to assist you. In fact, it seldom takes more than half an hour to get a problem solved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff members will be at your service 24x7, even on holidays and weekends, which means that you will receive quick help anytime you need it. We know precisely how priceless time can be, so by the time we reply to your ticket or e-mail, we will have explored the issue and, in case we haven’t worked out a solution, we’ll give you more information on what you have to do on your end, if the case requires this. With our support service, you can rest assured that there will be somebody to lend you a helping hand immediately, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care team members will be at your service at all times and they will answer any trouble ticket that you open from your hosting Control Panel within only one hour. The response time is guaranteed regardless of whether you have a general question in regards to your semi-dedicated server or you encounter a predicament and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to help you, as we’re available 24x7 to tackle any general, billing or technical issue. In case you get in touch with us about anything that’s within our capacity, we’ll sort it out before we respond to you, which goes to say that you won’t have to wait for hours or even days while the problem remains. In case there’s something that you have to do on your end, we will provide you with the required information – what possible solutions to try, what steps to take, etc.