A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It is a very efficient method to receive some info about the web hosting services or get some problem resolved since you are speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the lower possibility of mistakes any time you exchange information such as usernames or domain names, the faster response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you are able to do something different while the representative investigates the issue involved. Also, you're able to be a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone costs that you will have to pay in case you're calling to another country.
Live Chat Support in Cloud Website Hosting
As part of the support services that we provide for our cloud website hosting service, you will find live chat support which is online every day, even on holidays. You'll be able to contact us no matter if you already own an account or not, as we will help you with nearly anything, ranging from supplying you with common info about our services in case you aren't a customer yet and you are thinking about purchasing one of the packages, to helping you with creating an email account in an e-mail client. Part of the problems are more complex and time-consuming, therefore you'll have to take advantage of the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a number of things.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is accessible to all of our prospective and present customers. If you're looking for a new web hosting account, you will be able to chat in real time to one of our representatives and receive more details about our semi-dedicated servers in order to pick the perfect plan for your web sites. In the event that you already own an account with us, we will assist you in a very timely manner with general, billing and first-level techmatters. Even though in some instances you'll need to open a support ticket as there are situations that can't be resolved on the live chat, we will help you with various common jobs, such as setting up an e-mail account in an e-mail client or redirecting one domain to another. In this way, you'll take advantage of timely support and you will save time and effort.