In case you’ve purchased a hosting package and you have some inquiries associated with a concrete function/feature, or if you’ve bumped into some challenge and you need help, you should be able to get in touch with the respective customer service team. All web hosting companies deploy a ticketing system regardless of whether they provide other ways of contacting them along with it or not, since the very best way to resolve an issue most often is to send a ticket. This method of communication makes the responses exchanged by both sides simple to track and permits the client service staff members to escalate the problem if, for example, a server admin must become involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you need to have at least two different accounts to contact the help desk team and to actually administer the hosting space. Constantly signing in and out of different accounts might sometimes be a burden, not to mention the fact that it takes a lot of time for most web hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting service come bundled with an integrated support ticket system, which is an indivisible part of our custom-developed Hepsia Control Panel. As opposed to other comparable tools, Hepsia enables you to manage everything connected with the hosting service itself in the exact same place – payments, website files, emails, trouble tickets, etc., eliminating the need to use different admin dashboards. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of mouse clicks without ever leaving your Control Panel. During the process, you can pick a category and our system will offer you a variety of educative articles, which will supply you with additional info and which may help you solve any particular problem even before you send a ticket. We guarantee a response time of no more than one hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you want to get in touch with our help desk team, you will be able to open a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different client support platform like you’ll have to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will allow you to open a new ticket with ease and to look through older tickets using a clever search filter. Besides, you’ll be able to read the relevant knowledge base articles that our system will offer you depending on the category that you pick for your new ticket. You can do all of the aforementioned operations without leaving your Control Panel at any moment, which goes to say that in case you come across any problem or have a question, you can get in touch with our technicians and solve the given problem in no more than sixty minutes through one single platform.