1 hour ticket response
We are committed to offering a prompt and adequate reply to each helpdesk ticket submitted by a client. Our accomplished support staff representatives will examine your problem and will offer you the most effective solution. We offer a 1–hour response time guarantee for all tickets. In fact, our average trouble ticket response time has proved to be twenty minutes.
An Exceptional Technical Support Service
We’ve got a team of web hosting support techs who are ready to reply to all your questions whenever you need assistance. The vast majority of our customer care staff representatives have many years of experience in the cloud website hosting service market, so you can constantly rely on fast and comprehensive answers to your requests.
A User–Friendly Help Center
To help you get a quick tip on how to use a certain feature, we have implemented a very intuitive Help section in your Web Site Control Panel. You can search through a broad collection of web hosting account administration articles and website administration articles, have a glance at our F.A.Q. archive or check our educational video tutorials.