A 1–Hour Support Ticket Response Time Guarantee
We provide a 60 min response time guarantee for each trouble ticket or e–mail that you send to the tech support team. We’ll swiftly reply to all common enquiries and forward the case to our server administrators if additional assistance is needed. If you make use of our Optional Admin Services package, we will perform any of the included server management services at a time that has been agreed upon earlier.
A First–Rate Client Support Service
We will be available to you 24–7–365 to answer any questions that you may have related to our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require assistance tackling server management procedures, you can have a glance at our Optional Admin Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures
A User–Friendly Help Area
Our Web Site Control Panel is pre–installed for every dedicated server. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. The majority of instructional articles also video versions which demonstrate all the actions that you can perform in a very illustrative way. You will find the help articles and the video tutorials in the upper right corner of each Web Site Control Panel section.